Customer Care


Some of the items sold on Lusi Rose should be kept out of your baby and/or child's reach. These items will be visibly listed as a choking hazard and/or sharp on their product listings. Lusi Rose is not responsible for harm caused by the goods sold on

Shipping - Domestic and International

We offer FREE shipping on all US orders $200+!

International Orders: The Details

Returns and Exchanges

Unfortunately, we do not accept returns for a refund. However, we are happy to exchange your order for another size or style as long as it meets our criteria below. Please note, the customer is responsible for all return shipping costs.

Due to the nature of these items, unless they arrive damaged or defective, cannot be returned or exchanged:

If your order is not custom, personalized or on sale please see the below instructions on how to initiate an exchange:

Order Status and Cancellations

Please feel free to contact us with any questions regarding the status of your order. Due to the custom nature of our products, we only accept cancellations up to 1 hour after an order has been placed.

Still have questions?

Feel free to contact us or visit our FAQ page here.